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How do I cancel an order?

If you’ve received your order confirmation but not yet paid for your order (e.g. if you’ve selected to pay by regular EFT), then you can request a cancellation. Email us through the contact form on this page to cancel your order. Kindly note that orders not paid within 3 days will automatically be cancelled.

If you have paid already and your order has been processed, your order can’t be cancelled and your items can only be returned to us after they’ve been delivered, as long as your order falls within our returns time frame.

Should you cancel your order, your delivery charge will not be refunded. You will also be liable for the transport cost to return the item.

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