Terms & Conditions
Terms and Conditions
These Terms and Conditions constitute the entire agreement between you, (the customer/consumer), and Gas and Solar Appliances (PTY) Ltd.
By visiting our shop at Gas and Solar Appliances (PTY) Ltd, you acknowledge that you have read, understood and agree to this agreement, and the other policies displayed on this site.
Amendments of this agreement or any parts thereof are subject to change without prior notice.
Consumer thus being a person who purchases particular goods and services from a supplier.
To shop with Gas and Solar Appliances (PTY) Ltd, you may checkout as a guest or go through our registration process. On registration, you will be asked to choose a password. It is entirely your responsibility to keep this password confidential. Any activities that occur under your user ID and password are entirely your responsibility.
If Gas and Solar Appliances (PTY) Ltd believes that you are providing untrue, inaccurate or incomplete information, we may choose to suspend or terminate your account. Gas and Solar Appliances (PTY) Ltd will not be liable to you for any loss or damage arising from the failure to maintain the confidentiality of your password.
There may be typist’s error, inaccuracies, and/or omissions on descriptions which will included stock availability, pricing and various other information. As much as Gas and Solar Appliances (PTY) Ltd strives to have the correct information readily available, we reserve the right to correct these errors, omissions and inaccuracies or update the information at any time without prior notice.
Gas and Solar Appliances (PTY) Ltd product and sale prices are subject to change without notice.
Sales prices do not apply to a previous purchase already made, regardless of the time that has passed between the existing purchase and sale price put in effect afterwards.
No refund will be given in respect of a price difference between the existing order and the sale price.
Prices included VAT but excluded delivery cost which is automatically calculated and added to the total amount due when you view the items in your shopping cart, after you have selected your province.
Gas and Solar Appliances (PTY) Ltd website contains a large number of products and despite our best efforts, some of those products may be out of stock.
Items on special at Gas and Solar Appliances (PTY) Ltd are limited. Gas and Solar Appliances (PTY) Ltd shall take all reasonable efforts to ensure that when a particular item is no longer available, that offers thereof are discontinued. However, should items still be offered after stocks are sold out and Gas and Solar Appliances i(PTY) Ltd is unable to fulfil the orders placed at advertised prices, Gas and Solar Appliances (PTY) Ltd shall only be liable to refund the amount paid by you for such product.
Gas and Solar Appliances (PTY) Ltd shall take reasonable efforts to accurately indicate prices. However, should products be offered at incorrect prices, Gas and Solar Appliances (PTY) Ltd will not be obliged to sell products at such incorrect prices and shall only be liable to refund monies paid should you not wish to proceed with the purchase at the correct price.
You can pay with either Mastercard or Visa credit cards (issued within South Africa), Mobicred (depending on Mobicred approval) or EFT.
All prices include VAT.
When paying via internet transfer into our bank account, please use your order number as a reference. We are more than happy to receive proof of payment, however we still cannot process any order until the payment has cleared our bank account.
All other forms of payment, I-Pay and PayFast usually clear immediately (provided there are no unforeseen issues on the payment gateway side).
Gas and Solar (PTY) Ltd will not be held liable for any cash given to our drivers as payment. We do not accept COD (cash on delivery). Orders will only be processed and dispatched once the payment reflects in our account.
If you are unsure of what delivery option to select, contact us first for confirmation, do not just pick any delivery option, as this can result in your order not being processed, until full and correct payment is received. If you are located in rural or outlying areas, please contact us before placing an order, to confirm whether we deliver to that location.
Most orders are dispatched within our turnaround time, 3-10 working days (excluding lead time orders). In the unlikely event that there are unexpected delays, we may not be able to dispatch the items within the scheduled time provided. We will only begin processing of your order once full payment has been received and cleared in our bank account. In event that we are out of stock, we will notify you and update regarding the process of your order or alternative options.
Payments not received within 2 working days will not confirm stock availability. Payments not received after 7 working days will result in the order being automatically cancelled from our end.
Delivery costs are subject to change without prior notice
Delivery charge is calculated on checkout once you have added your delivery address, but please contact us to confirm the delivery charge should you feel uncertain.
If delivery is to outlying, rural or informal settlements, or into a reserve or estate, or any area consisting of entry fees, this will incur a surcharge that must be paid by the customer in addition to the existing order value prior to delivery. If such payment for the surcharge is not made, your order will not be processed, until full and correct payment is received
Deliveries will only be made to the delivery address selected on checkout. If you are unable to be present at the delivery of the parcel please ensure that a 3rd party is made available to accept the delivery. Please forward the 3rd party details to the sales rep handling your order, which will include the name and ID number, along with contact details. Ensure that this person has Identification and a letter signed by the purchaser giving the necessary authority for the 3rd party to collect on behalf of the purchaser.
Gas and Solar Appliances (PTY) Ltd has no control over the courier companies and the quality of their services, therefore we cannot be held liable for inconvenience or delays caused by the couriers. If a courier makes multiple attempts to deliver, without success, you may be charged a handling fee. Kindly note that we are not held responsible for any loss, theft, or damage during shipping.
NB: Signing the POD (proof of delivery) from the courier serves to confirm that the parcel was received in good order. We do not have to prove delivery of your order or that you personally have received the items. We will accept the signature on the POD submitted by the courier that a person at the address given on the order has signed for delivery.
Unfortunately, POD’s cannot be kept indefinitely. If delivery has been dispatched by us and not reported missing by you within 21 days of us having dispatched it, the package will be deemed to have been delivered without us having to provide proof of such delivery.
Dispatching of parcels are done from Monday to Friday excluding weekends and Public Holidays. Couriers deliver Monday to Friday, but not on weekends or public holidays. Please provide a physical address not a P.O Box Address. Choosing courier delivery and providing a P.O Box address will automatically put your order on hold until a physical address is supplied. Once a tracking number is provided, the onus is on the buyer to track their order.
Free delivery means that you are able to collect your order for free from our premises and does not entitle your order to be delivered free of charge.
Processing of orders takes between 3-10 business days after full payment is received (excluding lead time orders), providing there is stock. Gas and Solar Appliances will notify you once your order is ready for collection. Stock is not always kept in the warehouse, so no collections will be allowed prior to you being notified of collection date by a sales representative.
Collections can be arranged in person or through your own courier. Warehouse collection times are Mon-Friday only from 9am – 3pm. Gas and Solar Appliances must be notified of all courier collections by email and include the following details: Courier Company, Gas and Solar Appliances order/quote number, Customer Name.
Guarantee/Warranty will be null and void if you break, damage or misuse any product, or if the product is not installed by a registered, certified installer (that can be traceable and contacted if need be). Please retain your Tax Invoice as proof of purchase.
The goods must be returned to us in the condition they were dispatched, complete with all packaging and manuals (where applicable), guarantee, gift boxes or any additional items from bundle deals.
You must contact us within 7 days regarding any fault, defect or damage of an item, from the date the item was received.
The following will NOT be regarded as defects:
- Any faults arising from normal wear and tear or damages resulting from user abuse, negligence or incorrect use of product
- Failure to adequately care for the product or damage from unauthorised opening or alterations to the product
- Damage arising from electrical surges; sea air corrosion, and or natural causes;
- Incorrect or Inadequate installations not done by registered and traceable certified installers, or without certification documents.
If a unit or product is to be returned to Gas & Solar Appliances (PTY) Ltd, it must be within the warranty period. The unit must delivered at your own cost and the onus is on you to track your parcel and ensure that it reaches our offices addressed to the relevant sales representative you were dealing with.
The items remain your responsibility until they are received and signed for by a Gas and Solar Appliances (PTY) Ltd agent or representative.
Once the goods have arrived back in our possession, they will will be assessed for defect, damage or misuse or if the item is still in good quality, before a decision is made on whether a refund, replacement or repair will be given.
If the items are returned in bad condition, with damaged boxes and packaging, missing any attachments, manuals or instructions, or missing items part of a bundle deal, then the charges for the items or damage may be deducted from your refund or credit. If it is reported that the goods were misused, then we will not replace or refund the goods.
No refund will be given on shipping costs or admin fees. Refund only applies to the price paid by the consumer, for the goods purchased, less any amount that may be charged.
The Buyer may be charged a handling fee on returned goods at a rate of 10%.
All returns must be accompanied with your ORIGINAL TAX INVOICE and the reason for your return. Without this, we are unable to proceed with the necessary steps to assisting you with your return.
If an unwanted product is returned to be exchanged for a different product, the customer will be charged or refunded any price difference, plus charged for handling fees and delivery charges.
Items damaged upon delivery and not noted upon Signing the POD (proof of delivery) from the courier, will then serve to confirm that the parcel was received in good order.
NB: Refunds can take up to 15 business days to process.
For all Enquiries, you may contact us between 8am and 4pm Monday to Friday.
If for any reason you wish to cancel an order, please contact us immediately. Should you cancel your order after your item has been dispatched, the delivery charge will not be refunded. You will also be liable for the transport cost to return the item.
Although we will offer you the best service we possibly can, we make no promise that our online shopping services will entirely meet your requirements.
Gas and Solar Appliances (PTY) Ltd cannot Guarantee that the site will be available at all times or that the service will be uninterrupted, timely, or error free. We may experience hardware, software or other problems or the need to perform maintenance to the site
Gas and Solar (PTY) Ltd reserves the right to change, update, suspend, revise, discontinue and modify the site at any time without prior notice.
Competition Terms & Conditions
The Winner will be determined by the Promoter. The Winner may only be the person who originally entered the competition.
The Judge’s determination of the Winner will be final and no correspondence will be entered into.
The Winner will be notified by email, phone (voice or text) and must be available for participation in all publicity that may be required by the Promoter. Where attempts to contact the Winner fail or whereby the Winner makes no attempt to collect or supply personal details for delivery (within two weeks of prize announcement), the Judge will select another winner. If, after successful notification, the Prize is not claimed within 1 month of being announced it will be regarded as forfeit.
The Prize is not redeemable for cash or transferable. In the event that the Prize becomes unavailable for any reason the Promoter may substitute the original prize for a prize of like or equal value.
Where the Winner is required to claim the Prize in person, he /she must provide proper identification (e.g. driver’s license, passport, birth certificate). If the Winner is under the age of 18 (eighteen) years his/her parent or legal guardian must accompany the Winner or give his/her prior written consent to the award of the Prize.
The Winner takes the Prize entirely at his/her own risk and indemnifies the Promoter in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the Prize.
Apart from the provisions of sections 45(5) and 43(6) of the Electronic Communications and Transactions Act, neither Gas and Solar Appliances (PTY) Ltd, nor any of its agents or representatives shall be liable for any damages, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Gas and Solar Appliances (PTY) Ltd makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to us by contacting us through the website contact form.
This website is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Gas and Solar Appliances (PTY) Ltd that the service available from and through this website will meet the user’s individual requirements and to be compatible with the user’s hardware and or/software.
Copyright / Trademarks / Data Protection
All rights in the designs and information on our website are owned by Gas and Solar Appliances (PTY) Ltd.
The names of our online services and other services referenced on our website are either trademarks or registered trademarks of Gas and Solar Appliances (PTY) Ltd.
Gas and Solar Appliances (PTY) Ltd reserves the right to terminate your ability to use our services if your conduct is found to be inconsistent with these Terms and Conditions.
Gas and Solar Appliances (PTY) Ltd shall not be responsible for any breach of these conditions caused by circumstances beyond its control. If Gas and Solar Appliances (PTY) Ltd is informed of any inaccuracies in the material on the online shopping service it will attempt to correct the inaccuracies as soon as it reasonably can.
This agreement is subject to the laws of the Republic of South Africa and the exclusive jurisdiction of the South African Courts.